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Co-authors do major disservice to bad customer service
Plymouth Meeting, PA—May 20, 2004—For the millions of people forced to deal with bad customer service on a daily basis, there is a solution in your immediate future. It’s a new book that is sure to help ease the frustrations of disgruntled consumers—and give purveyors of bad customer service something to worry about. The book is titled Service this: Winning the war against Customer Disservice, and it’s already making waves.
Adam Bailine and Michael Dall—the co-authors of Service this—are busy getting the word out about their methodology for rising up against Customer Disservice. According to the co-authors, the book was created from years of personal research and by taking a hands-on approach to helping themselves—and others—solve frustrating, demoralizing customer service problems.
“Michael and I had similar approaches for fighting Customer Disservice,” says Bailine. “We had a true knack for elevating our issues up through the ranks at some very prominent retailers and other corporations who showed little regard for their consumers.”
After accumulating more than a decade of Customer Disservice issues, most of which were a result of helping friends and family find resolution to their challenging customer service problems, the co-authors decided it was time to take action and inform people everywhere about their unique approach. Service this helps customers deal with their issues through a variety of tactics; from talking face-to-face with supervisors, to creating effective written communications, to directly contacting company executives, and much more.
“What’s great about our approach to handling Customer Disservice issues is that it employs a lot of common sense, partnered with some detective-like savvy. It’s flexible and accessible to everybody,” explains Dall. “While not every Customer Disservice problem can ultimately be resolved, this is the exception rather than the rule. With some patience and persistence, most Customer Disservice problems can be handled with extremely positive results for the customer.”
Bailine and Dall have righted the wrongs of Customer Disservice with some prominent names across a wide array of industries, such as consumer product manufacturers, retailers, durable goods manufactures, and health care organizations, to name a few. As a result of their successful approach, a few companies have recently inquired with the authors to help them inform executives, managers, and customer service associates about how Customer Disservice impacts consumers, as well as ways to make improvements to their own companies’ overall quality of service.
“It’s been a rewarding experience to see our methodology work for our families and friends. We’re now hoping to start a grass roots movement for all consumers to stand up to customer abuse in a results-oriented manner”, Bailine says with pride. “It’s time for companies to know that people are fed up with poor customer service and they’re simply not going to be take it.”
Service this: Winning the war against Customer Disservice is available online through Last Chapter First at www.lastchapterfirst.com. For more information, or to set up an interview, please contact Adam Bailine at 610.324.9987, or adam@lastchapterfirst.com.
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